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September 28, 2012

DSS makes changes to application process

TARBORO — Edgecombe County’s Department of Social Services’ (DSS) application process for services is changing.

Food nutritional services workers are the first to receive training for the new data-based program, North Carolina Families Accessing Services Through Technology (N.C. FAST).

“We’ll be using N.C. FAST totally by the end of the year,” said Donna Barnes, lead worker for food nutritional services in DSS’ Rocky Mount office. “With the N.C. FAST, we’re taking an application that will serve as your application for all (DSS) programs in the county.”

Under the old system, every time a client came into the office to apply for benefits, the client had to fill out a new application for each new type of service offered.

While the initial application process will take longer (anywhere from an hour to an hour and a half as opposed to 20 minutes under the old system), it will save time in the long run, Barnes explained. She said DSS has 14 case workers in Rocky Mount and Tarboro who handle between 1,200 and 1,300 cases per month.

DSS Board member Viola Harris said she thinks the N.C. FAST system will give DSS employees “more at their fingertips” and increase efficiency by cutting down on time spent on paperwork and saving employees from having to take the same information from a client twice.

“We’ve got to keep up with the times,” she said.

Currently, DSS clients in the Tarboro office have the option of doing a one-on-one interview to determine their eligibility for services or filling out a North Carolina e-pass application at  www.epass.nc.gov and bringing the form into the office. The Rocky Mount DSS office has an application center for clients, but the Tarboro office does not have the space to offer that service. That will change when Tarboro’s DSS branch moves into its new building at the corner of St. James and St. Andrews Streets, around the end of October.

“They’ll have an application center for the public to use. It’s a self-paced application,” said Barnes. She said DSS is doing everything possible to make the transition to N.C. FAST “as smooth as possible” for clients.

 

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